Find answers to common questions below. If you need further assistance, don't hesitate to contact us directly.
Subscription & Access
- How do I activate my subscription?After subscribing via the App Store, open the app and tap the airline card. Your access will be activated automatically.
- My subscription is active but content won't download.Try signing out and back in, then restart the app. If the issue persists, contact us.
- How do I cancel my subscription?Go to iPhone Settings → Apple ID → Subscriptions → Wingward, then tap Cancel Subscription.
- I was charged but lost access.Please contact us with your Apple ID email and we'll look into it immediately.
Content & Downloads
- How do I download the content pack?After subscribing, tap the airline card on the Airlines screen. The download will start automatically.
- Can I use the app offline?Yes. Once the content pack is downloaded, all study materials are available offline.
- The download is stuck or failed.Check your internet connection and try again. If the problem continues, delete the app and reinstall it.
Account
- I forgot my password.On the login screen, tap "Forgot Password" and enter your email. You'll receive a reset link.
- How do I delete my account?Go to the app's Settings screen and tap "Delete Account". This permanently removes all your data.
AI Features
- What are AI Credits?AI Credits are used for AI-powered interview analysis. You receive a free allowance with your subscription. Additional credits can be purchased from the app.
- The AI analysis is not working.Make sure microphone permission is granted in iPhone Settings → Privacy → Microphone → Wingward. Also check that you have sufficient AI Credits.
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